About the job Floor Manager
Our client is a vibrant beach lounge at the heart of JBR, where the world meets the Middle East by the sea. With breathtaking views and a globally inspired menu, they invite you to start your day with a delightful breakfast, savor a delicious dinner, or relax with refreshing mocktails and premium shisha.
We are seeking an experienced and dynamic Floor Manager fluent in Russian and English to oversee daily front-of-house operations for our premium lounge in JBR. The ideal candidate will be customer-focused, team-oriented, and passionate about delivering exceptional guest experiences in a high-end, fast-paced environment.
Key Responsibilities:
- Supervise and manage daily floor operations, ensuring smooth guest service and optimal team performance.
- Greet and interact with guests in a professional and courteous manner, ensuring their satisfaction.
- Communicate effectively with Russian-speaking clientele, addressing needs and resolving issues promptly.
- Manage staff schedules, floor coverage, and break rotations.
- Monitor service standards and uphold brand reputation through continuous quality control.
- Train, coach, and motivate front-of-house staff to maintain high levels of service and professionalism.
- Collaborate with kitchen and bar teams to ensure coordination in service flow.
- Handle guest complaints diplomatically and follow up to ensure resolution.
- Maintain cleanliness, ambiance, and atmosphere standards of the lounge.
- Prepare daily reports and assist the management with inventory, orders, and operational planning.
Requirements:
- Proven experience as a Floor Manager or Supervisor in a lounge, bar, or fine dining environment.
- Fluency in Russian and English (written and spoken) is mandatory.
- Strong leadership and interpersonal skills.
- Ability to work under pressure and manage a diverse team.
- Excellent problem-solving and organizational skills.
- Must be well-groomed and presentable with a customer-centric attitude.
- Flexibility to work evenings, weekends, and holidays.
- UAE experience preferred.